DECODE Sleep Program Online Platform User Agreement
Terms and ConditionsÂ
DECODE Insomnia Incorporated (the “Provider”) agrees to provide you with access to the DECODE Sleep Program (the “Program”) upon the following terms and conditions. By registering for the Program, you (the “Participant” or “You”) agree to be bound by and to abide by the following terms and conditions.
Effective DateÂ
This Agreement shall start upon registration by the Participant in the Program and shall be enforceable between the parties starting on that registration date.Â
ProgramÂ
The DECODE Sleep Program is a digital course incorporating strategies from Cognitive Behavioural Therapy for Insomnia (CBT-I) to address chronic insomnia, sleep timing concerns, and inadequate or poor-quality sleep. It is designed as a self-paced online program and is supported by regular virtual Office Hours. The program integrates with medical care provided through the DECODE Insomnia Clinic.
Â
Participants may enroll in the Program through one of two pathways:
-
Fast Track Enrollment: Certain individuals may be approved to begin portions of the Program before their consultation with a DECODE Insomnia Clinic physician. Participants enrolled through this pathway must not begin the Reset phase of the Program until they have completed their consultation and received approval from their DECODE Insomnia Clinic physician. A physician referral for a consultation at the DECODE Insomnia Clinic remains required but can be obtained after enrollment in the program.Â
-
Post-Consultation Enrollment: Participants may enroll in the Program following consultation with a DECODE Insomnia Clinic physician, where suitability for the Program has been assessed.
The Program is intended to complement, and not replace, medical care provided through the DECODE Insomnia Clinic.
Eligibility: The DECODE Sleep Program is available to individuals aged 13+ in Ontario.
Access Period: DECODE Sleep Program: 190 days from the date of registration.
Online program features include video lessons, forms, worksheets, checklists, PDF resources, audio guidance, mobile app access, and other tools housed in Kajabi. The Program is delivered entirely in English, and no translations are provided.
Office Hours
Program support may include participation in virtual group Office Hours conducted through Zoom. Office Hours are intended to provide educational support, implementation guidance, accountability, troubleshooting of Program strategies, and answers to general questions about the Program.
Office Hours are not medical appointments, do not constitute physician consultations, and do not establish or replace any physician-patient interaction. Personalized medical advice, treatment recommendations, medication recommendations, diagnosis, or management of individual medical concerns will not be provided during Office Hours.Â
Office Hours may occasionally be facilitated by physicians associated with the DECODE Insomnia Clinic. Participation in these sessions does not constitute a medical visit and should not be relied upon as a substitute for individual medical care.
Participants acknowledge that Zoom is used to facilitate Office Hours and that the Zoom platform used for these sessions is not PHIPA-compliant. By attending Office Hours, Participants voluntarily consent to the use of Zoom and accept the privacy risks associated with participating in a group educational session conducted through this platform.
Medical Care Requirement
At present, participation in the DECODE Sleep Program requires concurrent medical care through the DECODE Insomnia Clinic. A physician referral is required for consultation at the DECODE Insomnia Clinic. The Program is designed to be used in conjunction with assessment and follow-up care provided by DECODE Insomnia Clinic physicians and is not intended to function as a standalone treatment program.
Limited LicenseÂ
By registering for the Program, you are granted a single-use, non-exclusive, non-transferable, revocable license to access, view, and use the Program.
You may download, store, and print single copies of worksheets and checklists for personal use only. You may not:
- Download or store videos outside of the Program platform
- Share your login credentials with anyone
- Copy, reproduce, distribute, sell, rent, lease, loan, or otherwise share Program materials in any form
- Teach or coach using the Program’s methods without written permission from the Provider
All intellectual property rights remain the property of the Provider. Any violation will result in immediate termination of access without refund and may result in legal action.
CopyrightÂ
The Program is protected under the Copyright Act (Canada) and international intellectual property laws. All rights remain with DECODE Insomnia Inc. Program materials are for your personal learning only. Sharing, reproducing, or distributing content in any form is prohibited without prior written consent.
Course Registration
You agree to provide true, accurate, current, and complete information during registration and maintain your account securely. Sharing accounts is prohibited. The Provider may terminate access without refund if false information is provided or guidelines are violated.
FeesÂ
Fees, if applicable, are subject to change without notice. Access periods are outlined above and may be revoked at the Provider’s discretion.
Credit Card AuthorizationÂ
By purchasing a Program with a payment plan or recurring membership fees, the Participant hereby authorizes the Provider to charge their credit card or other payment card automatically for any ongoing membership fees or payments owing as determined by the provisions of this Agreement.Â
Refunds
To claim a refund (minus a 25 dollar administrative fee), please send an e-mail to [email protected] within 14 days of your registration for the Program. You will be required to provide in your e-mail the name of the Product, the date of purchase, the payment method and the name and e-mail address of the Participant and purchaser. The refund will be processed 14 days by the Provider via the original payment method.
Feedback and Complaints
If you have any feedback or you would like to make a complaint, please do so in writing by emailing [email protected].
Customer Service RequestsÂ
If you have questions or comments or need to provide notice of any kind to the Provider regarding Programs including cancellations or refunds of your Program fees, please e-mail us at [email protected].
Privacy
The Provider agrees to protect all personal information collected from the Participant for the purpose of providing the Program in accordance with applicable privacy legislation in the Province of Ontario and if applicable, the jurisdiction of the Participant. The Participant agrees to the collection of use of the personal information in accordance with the Privacy Policy of the Provider for the purpose of delivering and administering the Program. The full privacy policy of the Provider is available here. In addition to receiving applicable Program correspondence via e-mail or other electronic communication, the Participant expressly consents to receive any marketing correspondence from the Provider upon registration in the Program. The Participant may unsubscribe from any such marketing lists without affecting access to the Program.
PasswordsÂ
Any passwords and user IDs used for the Program are for the Participant’s individual use only. The Participant is responsible for the security of their password and user ID (if any), and is responsible for all activities that occur under their user ID and password. The Participant agrees to notify the Provider immediately of any unauthorized use of their password or account or any other breach of security. The Provider will be entitled to monitor passwords and user IDs and, at its discretion, require Providers to change passwords. The Participant further agrees that the Provider will not be responsible for the unauthorized use of a Participant profile by any other person and is under no obligation to confirm the actual identity of any password or user ID. The Provider cannot and will not be liable for any loss or damage arising from a Participant’s failure to comply with these provisions.
Legal Disclaimer – Not Professional Advice
The Provider provides the information contained in the Program to the Participant for informational and educational purposes only and should not be considered therapeutic or medical advice. The information contained in the Program, including any interactions with instructors, and participation in any social media groups or chats, and shall not be understood or construed as professional advice. The Participant shall be required to use their own judgment in applying the information provided in the Program to their own personal circumstances and may wish to get additional professional advice where appropriate.
Legal Disclaimer – Doctor-Patient Relationship with Course Creator
Participation in this program alone does not establish a patient-doctor relationship with the program instructor, Dr. Cara Ooi.
Legal Disclaimer - Program Results
It’s not possible to provide any guarantees that you will experience any specific results. Failure to complete the self-study materials, follow the outlined suggestions, and attend interview practice sessions will limit your ability to benefit from the information provided and will significantly limit any results.
It is your individual responsibility to apply what is shared and taught in the course to your personal circumstances both during the course and afterwards. Each individual is unique and their starting position and commitment to the course is unique to them. The aim is that following completion of the course you will have new information, strategies and techniques and create an effective marketing strategy.
Legal Disclaimer – Technology
The Provider shall not be liable for any losses or damages of any kind related to any websites, course hosting platforms or any other technology used in the delivery of the Program being unavailable or unusable for any reason whatsoever. The Participant hereby agrees that they have the necessary Internet connection and other technology in order to participate fully in the Program.
Limitation of Liability
Subject to applicable law, in no event shall the Provider and its partners, employees, consultants, agents or licensors be liable for damages of any kind including, without limitation, any direct, special, indirect, punitive, incidental or consequential damages including, without limitation, any loss or damages in the nature of or relating to lost business, lost savings, lost data or lost profits arising from your use of, reliance upon, or inability to use the Program, regardless of the cause and whether arising in contract (including fundamental breach), tort (including negligence), or otherwise. The foregoing limitation shall apply even if the Provider knew of or ought to have known of the possibility of such damages.
Disclaimer of Warranties
The Program is provided “as is” and “as available”, without warranty or condition of any kind, either express or implied. The Provider expressly disclaims all warranties and conditions, including any statutory or implied warranties or conditions of merchantability, fitness for a particular purpose, title, quiet enjoyment or non-infringement in respect to the Program, to the fullest extent permissible under applicable law. While the Provider endeavours to provide content that is correct, accurate and timely, no representations or warranties are made regarding the Program including, without limitation, the Providers provide no representation or warranty that (i) the Program will be accurate, reliable, complete, current, timely or suitable for any particular purpose, (ii) that the operation of the course hosting platform will be uninterrupted or error-free, (iii) that defects or errors in the Program will be corrected, (iv) that the course hosting platform will be free from viruses, malware, worms or other harmful components, and (v) that communications to or from the course hosting platform will be secure and/or not intercepted. You acknowledge and agree that you are using the Program at your own risk and liability.
Release and Indemnity
The Participant hereby agrees to release the Provider and their partners, employees, consultants, agents and licensors from, and in no event shall any or all of the Providers and their partners, employees, consultants, agents or licensors be liable to you or any other person or entity, for any and all liabilities and damages (including any direct, indirect, special, exemplary or consequential damages, including lost profits) whatsoever arising from your use of the Program (including any breach by you thereof), or otherwise relating to this Agreement and you agree that your sole remedy for any claim, loss, damage, costs or expenses is to cease using the Program. The Participant will indemnify and hold harmless the Provider and its partners, employees, consultants, agents or licensors from and against any claims, losses, judgments, damages, costs and expenses (including without limitation, reasonable legal fees) incurred by any of them due to or resulting from your use of the Program or otherwise relating to this Agreement (including any breach by you thereof). The Participant will also indemnify and hold harmless the Provider and their partners, employees, consultants, agents or licensors from and against any claims brought by third parties arising out of your use of the Program or its content.
Governing Law and Jurisdiction
The Program is operated by the Provider within the Province of Ontario, Canada. By accessing or using the Program, the Participant agrees that all matters relating to your access to, or use of the Program and its content shall be governed by the laws of the Province of Ontario, and the federal laws of Canada applicable therein, without regard to conflict of laws principles. The Participant agrees and hereby submits and attorns to the exclusive jurisdiction of the courts of the Province of Ontario, with respect to all matters relating to their access to and use of the Program.
Entire AgreementÂ
This is the entire agreement between the Participant and the Provider relating to your access and use of the Program and the content therein.
Â
Last Updated:Â June 4, 2026
